Terms & Conditions

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Welcome to our website. As a condition of using this website, you agree with the following terms and conditions of use.

Twenty Five Doors is an Australian business. The term “Twenty Five Doors” or “us” or “we” or “our” refers to the owner of this website “Twenty Five Doors Pty Ltd” (ABN 28 620 198 709) of 100 Greenwood Avenue, Singleton, NSW, 2330. The term “you” refers to the user of the website. By continuing to view and use this website, you agree to the terms and conditions of use, along with the privacy policy which is used to govern the relationship between you and this website. Becoming a member through this website or any other use of content on this website, is deemed as acceptance of these Terms and Conditions. If you do not agree with these Terms and Conditions, do not use or access any material or content on this site.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • By purchasing from this website, you agree that you are 18 years of age or older, and of legal drinking age in Australia.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • We work prominently with other Luxury Service providers who share similar philosophies From time to time, this website will also include links to those websites. These links are provided for your convenience and come with our recommendation.  We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Membership

By signing up as a member, you are agreeing that you are of legal drinking age in Australia. Further, you agree to receive a monthly SMS from Twenty Five Doors that includes your monthly wine offers, and periodic email communications with information of relevance to you as a wine consumer and tourist. Membership purchases are made in AUD$ (Australian Dollars) and fully inclusive of GST. Once complete are non-refundable.


Wine Purchases

Wine offers are provided by our wine partners. We market the offer and collect payment on behalf of our Wine Partners. Twenty Five Doors liquor licence is held by CKRAM Group Pty Ltd, licence number 36137570.

When you purchase wine through this website, you agree for Twenty Five Doors to provide your name, email address and postal address to our Wine Partners. Further, you agree that our Wine Partners can communicate with you by email to promote their wine directly to you. If you do not want to receive communications from our Wine Partners, you will unsubscribe from their mailing lists directly.

All pricing listed on the Twenty Five Doors site are in AUD$ (Australian Dollars) and fully inclusive of GST and freight. Twenty Five Doors reserves the right to change pricing without notice at anytime.

All orders incur a $5.95 handling fee. This fee does not apply for First Door Angels, Second Door Pre-release and Exclusive memberships.

Twenty Five Doors Wine Partners contribute 1% of each order to the Twenty Five Doors Innovation Fund. This fund has been set up to support wine industry participants (including, but not limited to, wineries and regional tourism bodies etc.) that improve the wine tourism experience and sustainability.

Orders cannot be changed or cancelled after they are placed unless we in our absolute discretion agree to do so.

Wine Partner offers are sent out by SMS to membership on the 3rd day of every month. Members have seven (7) days to purchase Wine Partner offers and quantities are limited. Twenty Five Doors makes no guarantee that Wine Partner offers will be available for all seven days. You agree that offers are available on a first come, first serve basis.

Following the seven (7) day offer period, Twenty Five Doors collates orders for Wine Partners and sends them directly to the Winery no later than the 13th day of each month. Wine Partners complete and send orders no later than the 18th of each month.


Delivery

Deliveries are only available within Australia (excl NT and some regional areas in other States). Each individual winery uses their own designated couriers and the wine comes directly from each winery. Delivery times vary, but you should receive your wine purchase no later than the 27th of each month. Please email wineclub@twentyfivedoors.com if you have not received your order by the 27th of the month.


Returns & Refunds

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

If your wine is not delivered by the 13th of the following month, you are entitled to a full refund. We will communicate with you well before this occurs. If you have any questions or concerns, please email wineclub@twentyfivedoors.com.


(IP) Intellectual Property

Material on this website is owned, operated, licensed or controlled by Twenty Five Doors. The material is for your personal and non-commercial use. You agree not to republish, copy, reproduce, upload, post, transmit or distribute this material without the express consent of Twenty Five Doors by any means, electronic or otherwise.


3rd Party Sites

Any links to third party sites contained on this website, are provided solely for your convenience. Access to these sites and the products and services made available at those sites, is solely at your own risk. These links do not indicate expressly, or impliedly, any endorsement of those products and services by Wine Please.


Privacy Policy

Twenty Five Doors collects information on you to assist deliver an improved service. This includes your wine preferences, purchasing and browsing history. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

Twenty Five Doors may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Twenty Five Doors does not share any information with third parties for any unknown or unrelated uses.


Promotional Voucher Codes

Promotional voucher codes cannot be exchanged for cash, used in conjunction with one another, re-used on another transaction, or partially used across multiple orders.